Billing

One place to pay for every SKL product.

Prices are published, free plans stay free, and every Shady Knoll Labs product is billed here, by Shady Knoll Labs LLC. Pay by card or bank account through Stripe, or ask for an invoice your purchasing office can pay against a purchase order.

For fire, EMS, dispatch and law enforcement agencies

Second Watch

Private check-ins for first responders after hard calls, routed to the agency's own peer support team. second-watch.org

Small team Free No card, no trial clock
  • One team of up to 10 people, admin included
  • The same private check-ins, per-team encryption and audit trail
  • Enough to try it out, or to check in on your own family
Start a free team
Agency $2,000 per year or $199 a month, cancel any time
  • More than 10 people, or more than one team
  • Pay by card, bank transfer, or invoice against a PO
  • Help setting up your peer team and roster

Pay by invoice or purchase order

Most agencies pay this way. Tell us who to bill and we’ll send an invoice payable by ACH or check, with pricing for your team size. A W-9, quote or vendor registration forms come with it if your purchasing office needs them.

Request an invoice

Already a customer

Manage your billing

Update a card, switch plans, download past invoices and receipts, or cancel.

Contact the lab

How payment works

Safe, and in one place

  • Payments are processed by Stripe. Card and bank details go straight to Stripe and never touch SKL’s servers.
  • Charges appear on your statement from Shady Knoll Labs, and Stripe emails a receipt for every payment.
  • Each product only learns whether your account is paid up. It never sees your payment details.

Paying with grant funds

Many agencies fund peer support through grants. For law enforcement, the main federal source is the DOJ COPS Office’s Law Enforcement Mental Health and Wellness Act (LEMHWA) program, which funds peer support, family resources, suicide prevention and other wellness programming for officers and their families.

  • Part of a program, not a standalone purchase: LEMHWA doesn’t fund projects that only buy software. Second Watch fits as the check-in tool inside a broader peer-support program, alongside training and services. Check the current program rules with the COPS Office before you apply.
  • Paperwork for your application: the lab can provide a written quote, a short product description for your narrative, a W-9 and vendor forms, and can invoice against the grant’s purchase order.
  • Fire, EMS and dispatch: other state and federal programs may cover wellness work. Ask the lab and we’ll help you work out what fits.

This is general information, not grant or legal advice. Your grant manager has the final say on what’s allowable.

Billing policies

  • Free plans: free means free: no card on file and no trial that runs out. If a free team grows past its limit, nothing stops working. The lab will reach out and you’ll have 30 days to pick a plan or trim the roster. Check-ins are never cut off in the middle of an incident.
  • Cancelling: cancel a subscription any time from the billing portal. It stays active until the end of the period you’ve paid for and won’t renew after that.
  • Refunds: if something isn’t right, get in touch within 30 days of a charge and the lab will work it out with you, up to a full refund of that charge.
  • Yearly plans: after the first 30 days, if you cancel a yearly plan the lab refunds the full months you haven’t used.
  • Invoices: invoices are due in 30 days unless your purchase order says otherwise.
  • Questions: anything about a charge, a receipt or tax paperwork goes to the contact form, which reaches the lab directly.